Return & Refund Policy

Welcome to Our Returns Page

We want you to shop with confidence at Anime Artland.

If something isn’t quite right with your order, we’re here to help. Our goal is to make the return process as simple and transparent as possible while ensuring the quality of our products for every customer.

If you have any questions, our support team is always happy to assist you.

Return Policy

We offer a 14-day return policy.

You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include the original packaging and all accessories
• Include proof of purchase or your order number

Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Non-Returnable Items

For hygiene, collector value, and product integrity, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Opened Blind Boxes
• Opened Mystery Bags
• Customized or Personalized Products
• Gift Cards

Please note that receiving a duplicate design or a non-secret figure from a blind box is part of the random nature of the product and is not considered a product defect.

How to Start a Return

To request a return, please contact us at:

animeartland@gmail.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for your request (optional for eligible returns)

Our team will reply with detailed return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the item arrives damaged, defective, or we shipped the wrong product, we will provide an appropriate solution, such as a replacement, refund, or other suitable resolution.

For some lower-value items, we may offer a refund or replacement without requiring the item to be returned.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of:

• The product
• The packaging
• The shipping label (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

Order Cancellation

Orders may be cancelled before shipment.

If your order has already been shipped, it can no longer be cancelled.

To request a cancellation, please email:

animeartland@gmail.com

as soon as possible with your order number.

Order Changes

Need to change your shipping address or ordered item?

Please contact us immediately after placing your order.

Once an order has been shipped, we are unable to modify the shipping address or the items included in the order.

Lost Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

We’ll investigate the shipment with the carrier and provide an appropriate solution if the package is confirmed lost.

Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Depending on your payment provider or bank, it may take 5–10 business days for the refund to appear in your account.

Important Notes

• All products are carefully packed before shipment.
• Minor imperfections to the manufacturer’s packaging (such as small dents, scratches, or wrinkles) are not considered product defects if the product itself remains in excellent condition.
• For most destinations, applicable taxes and import duties are already handled during the shipping process, and customers typically do not need to pay additional charges upon delivery.
• Shipping times shown on our website are estimated and may vary due to customs clearance, weather conditions, holidays, or local courier services.